April 2025

Enhanced Visibility into Canceled Payment Plans

To improve the visibility and management of payment plans, any payment plan that will not be completed due to a refund or dispute filed, will be voided.

Additionally, starting in May 2025, any payment plan that remains incomplete (making payments, failed, or expired) 1 week after the event start date will be automatically voided, except if the event is postponed. This change will allow you to have a clearer understanding of payment plans which revenue is no longer expected.

This process won’t interfere with the payment plan’s grace period or forgiveness days before the mentioned timeframe.

Please note that void is a payment plan’s final state. Voided payment plans cannot be re-activated.

If you have any questions or concerns, please visit our support article or reach out to your Client Service Manager.

February 2025

We Are Eventim

YES - we’re changing our name. You will start to see the Eventim brand more frequently in place of and alongside Eventim throughout our platform.

There will be no disruption to your current ticketing operations.

Our commitment to providing you with seamless service and support to the independents remains the same.

Thanks for being a part of our community!

Important Scanning Reminder

Support for our old iOS Box Office app has been discontinued. To ensure the best performance and access to the latest scanning features, please download our new Access Control app today. It’s faster, more reliable, and improved to streamline your event operations. Don’t miss out—upgrade now!

Questions? Reach out to your Client Service Manager.

December 2024

New automated traffic verification in action

To keep your experience safe and seamless, we've added a quick automated traffic verification step.

You may see this more often if:

• You're using a shared network (like public Wi-Fi).
• Your device or browser settings are unusual (like using a VPN, adblocker, or private browser).

This helps protect everyone from fraud and ensures fair access to tickets. Thank you for understanding!

August 2024

An update to our customer support experience!

Exciting news! Introducing our brand new customer support center and knowledge base! For swift and accurate solutions to common queries, we invite you to include the following link in your customer communications.

IMPORTANT:
Update all existing links from support.seetickets.us or help@seetickets.us to:
https://www.seetickets.com/us/content/support-center#/

This revamped support center is designed to streamline information gathering, enabling quicker and more precise responses to customer inquiries. Don’t wait—ensure your links are up-to-date for seamless support experiences!

July 2024

Your events are in compliance with fee transparency regulations.

Various new state and Federal legislation might have you wondering if your events are in compliance with fee transparency laws. At Eventim, we always show your customers each element of their purchase, including fees, in a transparent fashion as required by statute. You have three ways to display your fees:

• Separated, showing the exact division of fees for each ticket
• Combined into the service fee, bucketing your fees and our fees into one service fee line item
• All fees combined into the face value, showing one “all in” price for each ticket
• Note: shipping and taxes are specifically excluded from the display requirements

In each of these cases, all fees are transparently shown to ensure a clear and straightforward purchasing process.

Thank you for your continued trust in us.

June 2024

Chargeback Notifications Update

To reduce the burden on your inbox, we've temporarily turned off chargeback notification emails.

However, you can always see details of your chargeback tickets in two places:

1. Live Stats > Details, under “Reversals” section (at the bottom of the page)
2. Order Detail view: Event Sales Summary by Order Date” report - Access this report by going to your Client Dashboard > ANALYZE menu section > Stats/Reports > Event Sales Summary by Order Date.

Feel free to refer to the Credit Card Chargebacks article for more details.

Questions? Please reach out to your Client Service Manager.

Are you using GA4 yet?

As of July 1, 2024, Google Analytics 4 (GA4) has officially replaced Universal Analytics and GA360.

To ensure continuous data tracking, update your Google Tag Manager container to include GA4 tracking and events.

Note: if you have already updated to GA4, no action is required. For assistance, reach out to marketing@seetickets.us.