To ensure your ticket sales are compliant with any FTC rulings, our checkout flow displays all-in pricing.

Throughout the purchase flow the ticket buyer will be presented with the full price of the ticket including fees, as is required by the FTC rule. Specifically, the all-in pricing presentation will show the full price including all customer fees, facility fees and credit card processing fees, but will exclude taxes, shipping, and other optional fees that can only occur at the order level and applied through selection of payment and fulfillment options selected at final checkout (i.e. payment plan fees), as these are not considered mandatory fees under the rule.

In most cases, total ticket price is made up of the following fees:

• Face Value - The price of the ticket, set by the event organizer.
• Service Fee - A fee set by Eventim USA, the event organizer, and our partners to cover the tools and services that bring live events to life—like platform maintenance, secure payments, and customer support.
• Facility Fee - A fee charged by the event organizer to cover operating costs like staffing, security and more.

Fee Breakdown Display Options

You have three options for how to display the total ticket price to your customers. All fee display options are considered compliant with FTC rulings, but please consult your legal counsel to understand your specific local obligations.

You can select the option that best fits your audience and event experience. To set up fee display options, click on the fee icon next to each ticket type.

On the fee management page, you can set your fee breakdown options in the Fee Display dropdown. You can also set up a default fee display breakdown setting for newly-created events at the template level.

More information can be found here: The Rule on Unfair or Deceptive Fees: Frequently Asked Questions.