Client Support Center

Product Updates

  • Updated

Check out what is new or updated on the See Tickets platform!

Fall 2022

client-prod-update-fall.png

  • Launched Resource Center within the See Tickets Backoffice. In the bottom corner, you will find a tool to access our knowledge base, marketing materials, new feature announcements, and more.
  • Updated Facebook Publish sync settings to only send updated fields to Facebook instead of all fields each time an update is made.

Summer 2022

client-prod-updates-summer22.png

  • Updated Sales column calculation on client dashboard to include face value + facility fees only (less any promo code discounts used). This update will give you a clearer picture of the revenue that goes directly to your business.
  • Updated account level Daily Stats Email to include events without sales. This will give you a clearer picture of how sales are doing for all events to make informed decisions on marketing and promotion.
  • Added ##PROMOCODE## as a dynamic field option to use in marketing pixel conversion code. The addition of this field allows marketers and ambassador programs like Social Ladder to collect promo code data as part of their tracking.
  • Improved the artist selection dropdown to show 20 artists and be scrollable so users can find the correct artist with minimal information.
  • Removed ability to refund payment plan tickets in the box office. If you need to refund a ticket purchased with a payment plan, please contact your client service representative.
  • Retired Facebook Friends login feature on event page.
  • Updated Adwords feature to include a 'Stop Tracking' button to disable Adwords tracking.

Spring 2022

client-prod-updates-spring.png

  • Updated Client-Level Daily Stats email to include the daily change in dollars to show how much face value was collected in total and per event.
  • Improved sorting and usability of headliner and talent field drop-downs to display more artist options. 
  • Added reason code to automated chargeback emails to give clients more insight into why a chargeback occurred for their event.
  • Updated stats tool for mass-created tracking links to group stats by a single sub promoter name instead of individual stats for each tracking link.
  • Dance and Magic genres added to Performing Arts genre group for events.
  • Messaging added to Ticket Widget feature to announce retirement.
  • Updated final call to action (CTA) button in Review section from Publish Event to Create Event for new events and from Finish Event to Finish Update for event edits.
  • Removed required status of Event Description fields to allow for empty descriptions in order to speed up event creation time for simple events.

Winter 2021

client-prod-updates-winter_copy.png

  • Updated Paper Lists feature to display transferred ticket orders alongside normal purchases.
  • Improved copy & paste actions in the WYSIWYG (What You See Is What You Get) text fields, including the event description, ticket description, event message, and inactive ticket message. Excess code and styles are now stripped out to prevent altering the event page code.
  • Added a clear formatting option to all WYSIWYG fields to remove unwanted formatting from copied text.
  • Completed separation of Funk and Soul genres by updating all existing events listed as “Funk/Soul” to “Funk”.
  • Added copy functionality to the custom event link field.
  • Updated group open/close link to a toggle to make the field more user-friendly.
  • Expanded the character limit on the event header and subtitle from 40 characters to 60 characters on the online event page. PDFs and ticket stock will still respect the 40 character limit.
  • Updated price levels feature to allow users to create price levels before a ticket has been saved. The user can create price levels immediately after ticket creation and use the ticket manager section save button to save all work. Updated error messaging to prevent users from creating price levels for lower amounts than the initial ticket price.

Fall 2021

client-prod-updates-fall21.png

  • Upgraded Hive API to collect more accurate customer data using sales endpoints instead of relying on the SDK to grab customer info.
  • Affiliate Report: Created a new affiliate report which tracks affiliate sales by event date, which will give affiliates a better reporting tool for tracking which events they sell the most tickets.
  • BandsInTown/SongKick Affiliate Feed – Added event end date to data being pushed to BandsInTown and Songkick to properly display multi-day events.
  • Facebook Publish Improvements:
    • Added the ability to search for co-hosts by profile ID, allowing clients to execute a more precise search for smaller artists.
    • Resolved an issue causing the event description to appear with improper formatting on Facebook events published through See Tickets.
    • Added error messaging when no page is selected.
  • Geolocation added to new venues created to improve the Spotify integration for venue events.

Summer 2021

client-prod-updates-summer22.png

  • Integration with Lyte to create a safe resale market.
  • Added unsold column in client level daily stats email.
  • Added an image cropper, allowing clients to crop uploaded images during event creation for an improved layout on the event page and confirmation PDFs.
  • Added a more flexible option for adding alternative terms and conditions to an event.
  • Increased character count on Event Location field from 30 characters to 60 characters.
  • Created a report that lists orders from See Tickets and Lyte. Users can filter out orders that were bought on See Tickets and since sold through Lyte.
  • Adjusted the "Add to Cart" flow for events using reserved seating and GA on separate tabs. Customers no longer have to hit different "Add to Cart" buttons to add items to their cart across multiple tabs.
  • Added publish date and UTC time fields to the client XML feed to improve website "Just Announced" abilities and provide accurate event date/time data to Hive for cart abandonment.
  • Added a Spotify toggle to the Promote tool so clients can better control which events appear on Spotify.
  • Event Tags in Hive XML Feed: Added event tags in the See Tickets Client XML feed to use for future segmentation for email marketing and search results on client websites.
  • Google+ Removed from Website: Google+ sharing capabilities and iconography has been removed from the platform due to Google no longer supporting this service.

Spring 2021

client-prod-updates-fall21_copy.png

  • Clients and staff can access our client support knowledge base, clients.seetickets.us directly from the client dashboard by clicking on the Support Docs menu item at the top of the left side navigation.
  • Added a “No deduction” option for promo codes used as access codes.
  • Updated coloring and report description to Event Audit Report for easier readability.
  • Created a client level report including total scan counts per event split by paid and comp tickets.

Was this article helpful?

1 out of 1 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.