Box Office and On-site Equipment

Wireless Handheld Scanners

Used in conjunction with the See Tickets box office app to scan barcodes and QR codes on tickets printed on paper, or displayed on an electronic device. The scanner must be connected to Wi-Fi to be able to recognize and validate a barcode/QR code. These scanners need to charge periodically if used for more than a few hours at a time.

USB Barcode Scanners

Used in conjunction with the See Tickets box office software to scan barcodes and QR codes on tickets printed on paper, or displayed on an electronic device. The scanners connect to a laptop or desktop computer via a USB port. They can be used with a stand for contactless scanning or be held by a staff member.

Card Swipes

A small device that connects to a computer/laptop via a USB port. Used with the See Tickets box office software mostly to swipe credit cards for these reasons:

• Taking payment for a ticket sale.
• Locating a pre-paid order to be issued at will call.
• Finding an order in the customer support screen to resolve an issue 

Swipes can also be used to load a ticket onto a magnetic card (mag card) as another ticket fulfillment option.

RFID Scanners

A small device that connects to a computer/laptop via a USB port. Generally used with the See Tickets box office software. Uses include:

• Scanning an RFID Chip on a wristband as a form of access control at an event.
• Loading tickets onto RFID wristband chips.
• Searching for a ticket in the Customer Service screen. 

Laptops

See Tickets use laptops for the following box office/on site functions:

• Selling Tickets
• Scanning Tickets
• Will Call
• Customer Support
• Printing Tickets

Boca Ticket Printers

For printing tickets, See Tickets uses Boca Lemur-S(46)

Supplementary Equipment

Anker Charging Hub

A charging hub that plugs into an electrical outlet, with one or more USB ports used for charging the wireless handheld scanners.

Handheld Scanner Charging Sled

A charging station with five spaces to charge the wireless handheld scanners.

USB Hub for Peripherals

A USB device with two or more USB ports to allow multiple devices to connect to a computer.

Ethernet Adapter

A USB device that adds an ethernet port to a computer that does not have one built-in.

Internet Requirements

IMPORTANT: The box office software and the iOS app both require a strong, reliable internet connection to be operational. If the connection is inadequate, the equipment and software will be ineffective (no scanning, no credit card sales, no will call, no customer service function). 

Recommended internet speeds: 

• 10 Mbps upload/download for events with an attendance of 5k or under.
• 15 Mbps upload/download for events with attendance between 5k and 10k. 
• 20 Mbps upload/download for events with an attendance of 10k and above.

IMPORTANT: A private, exclusive network should be provided for the box office and access control equipment. This is essential for high attendance events. Extra, unofficial devices connecting and consuming data can seriously compromise the performance of the box office system. 

IMPORTANT: Jetpacks/Hot Spots/MiFi are NOT endorsed as a source of connectivity by See Tickets. It is strongly recommended to have a more robust network. Your Client Service Manager can help you source a good internet solution for your event.

Equipment Rentals

Please contact your Client Service Manager to rent equipment for your event. Please make the request four weeks prior to your event to allow See Tickets to book the equipment for you. All equipment loans are subject to availability. 

Equipment Loan Agreement

Upon receiving equipment from See Tickets, check that each item is present as per the list in the loan agreement provided. Please report any missing or visibly damaged equipment to your Client Service representative immediately. Once all equipment is counted as present, please initial and sign the loan agreement as instructed, and return it to your See Client Service Manager.

Equipment Storage

Please keep equipment in a secure, safe, and dry location. 

Equipment Return

A FedEx return shipping label is included with the equipment. If not, please reach out to your See Client Service Manager. Equipment must be return-shipped the next available business day after the event. The return shipping date will be listed on the equipment rental agreement. If you are unable to return the equipment on the date listed on the agreement, please contact your See Client Service Manager to schedule a different return date.