Client Support Center

Event Reports

Setting: Event Dashboard > Live Stats > Reports tab

Below is a list of event-specific reports available for download on the Live Stats reporting tab of the Event Dashboard.

Things to Note

  • In accordance with our data security protocols, we will retain data for five years. After five years, data will be taken offline. If your client requires access to data older than five years, please contact you CSM or clientsupport@seetickets.us. Please expect a 2 week turnaround for report delivery. 
    Tip: Download and save historical data to that it is easily available to you after the 5 year period.
  • Time and date stamps use the set time zone of the event in event-level reports.
  • Even though customers are asked to fill out billing address is requested by default, this data is only used for fraud and dispute prevention purposes and is not stored in our platform. If you need to collect a customer's address for non-shipped delivery methods, so that the addresses will be saved and available in reports, please make sure to set the "Collect Address" option on the Event settings is set to 'Yes' to have the 'Shipping Address' container display on the checkout page regardless of the delivery method.

Reports

Event Sales Summary by Order Date (Full Audit Report)

General audit report listing all data for this event. Includes each ticket type broken out by comp, purchased or refunded along with the number of tickets sold, price, total sales and fees collected.

  • Category (type of charge i.e. layaway fees, purchases, comps, chargebacks, refunds, expired payment plans, etc)
  • Ticket Type
  • Quantity Sold
  • Ticket Price
  • Total Sales
  • Total Facility Fees
  • Total Customer Fees
  • Total Processing Fees
  • Total Client Processing Fees
  • Total Shipping Fees
  • Total Client Shipping Fees
  • Total Tax
  • Total Recoup
  • Total Promo Codes

Promo Codes by Customer (Coupon Codes by Customer)

Lists orders that have used promo codes for this event.

  • Promo Code
  • Last Name
  • First Name
  • Email Address
  • Phone
  • Ticket Type
  • Face Value Collected
  • Qty Tickets
  • Sales Soure
  • Order Date and Time

Order Details - Event (Transactions Breakdown)

List of individual orders on the event, including customer data and financial breakdown.

  • Email Address
  • Last Name
  • First Name
  • Last 4 of CC
  • Credit Card Type
  • Phone
  • Order Number
  • Order Date and Time
  • Ticket Type
  • Zip/Postal Code
  • Sales Source
  • Qty Tickets
  • Ticket Status
  • Total Ticket Price
  • Total Face Value
  • Payment Plan Collected 
  • Total Service Fees
  • Total Facility Fees
  • Total Affiliate Fees
  • Total Shipping Fees
  • Total Shipping Markup
  • Total Donations
  • Total Tax
  • Total Promo Codes
  • Total Referral Bounties
  • Gateway Name
  • Valid for Scan

Ticket Scans Per Hour (Hourly Entry Scan Stats)

Lists total number of scans for each hour.

  • Year
  • Month
  • Day
  • Hour
  • Scan Quantity

Customer Wait List

Lists info collected on the customer waitlist, including the customer's name, email, phone and the day they signed up.

  • First Name
  • Last Name
  • Email
  • Phone
  • Date Signed Up

Current Scan Status Per Ticket (All Tickets (including comps))

Current scan status per ticket including customer details, ticket type, and scan date & time (includes comps).

  • Full Name
  • Email Address
  • Ticket Type
  • Ticket Number
  • Section
  • Seat
  • Row
  • Is Ticket Scanned
  • Scan Date & Time

Current Scan Status Per Ticket (All Tickets (no comps))

Current scan status per ticket including customer details, ticket type, and scan date & time.

  • Name
  • Email
  • Ticket Type
  • Ticket Number
  • Ticket Scanned

Link Tracking Summary (Subpromoters)

Displays link tracking details and statistics including the link tracking name, email, link used to promote, tickets sold, orders, clicks and total ticket revenue.

Updated Jan 2023: Updated the event-level Link Tracking Summary Report to include event sales coming from client-level tracking links as well as event-level tracking links. This change will give clients a clearer picture on how tracking links are performing across all setup types.

  • Subpromoter Name
  • Promoter Level
  • Email
  • Link
  • Tickets Sold
  • Orders
  • Clicks
  • Ticket Revenue

Tickets Per City

  • City
  • State or Region
  • Quantity Sold

Transferred Tickets by Customer (All Transfer Tickets)

List of transferred tickets including original purchaser and transferee details.

  • Full Name
  • Email Address
  • Ticket Type
  • Ticket Number
  • Transfer Status
  • Original Customer Name
  • Original Customer Email
  • Date Completed

Box Office Totals Taken & Refunded by Terminal (Box Office Sales Terminal Report)

Total cash and credit amount taken and refunded per box office terminal.

  • Terminal
  • Total Cash Sales
  • Total Card Sales
  • Total Cash Refunds
  • Total Card Refunds

Box Office Totals Taken & Refunded by User (Box Office Sales User Report)

Includes sales per user broken out by cash, credit, refund cash and refund credit.

  • Name
  • Total Cash Sales
  • Total Card Sales
  • Total Cash Refunds
  • Total Card Refunds

Online Orders PDF Receipt Links

Includes PDF receipt links for each order on the event.

  • First Name
  • Last Name
  • Email Address
  • Order Number
  • Order Date and Time
  • PDF Link

Payment Plan Orders

Includes payment plan order details such as order number, customer details, and all payment details.

  • Order ID
  • Order Number
  • Customer Name
  • Email Address
  • Ticket Type Name
  • Ticket Price
  • Ticket Quantity
  • Num Successful Payments
  • Num Pending Payments
  • Total Successful Payments
  • Total Pending Payments
  • Payment Plan Status
  • Next Payment Date
  • Last Failed Payment Date
  • Date Payment Plan Voided

Box Office Comp Order Details (Reason For Comp Report)

Lists individual box office comp orders including user and reason.

  • Order Number
  • Order Date and Time
  • Full Name
  • Reason for Comp
  • Quantity

Refund Detail by Ticket (Refund Breakout)

Refunded tickets including order details, customer info and partial/custom refund amount and type.

  • Order ID
  • Order Number
  • First Name
  • Last Name
  • Ticket Type
  • Refund Amount
  • Refund Date
  • Refund Item
  • Refund Type
  • Refund Source
  • Payment Plan Date
  • Ticket Number
  • Audit of Refunder
  • Gateway Transaction Number
  • Gateway Name

Open Seats (TicketNums Of All Open Seats)

Lists the section, row and seat of each ticket along with the associated ticket number.

  • Section
  • Row
  • Seat
  • Ticket Number

Reserved Seating (Reserved Seating Seat Breakout)

Four reports: Section Names, Pricing Section Names, Individual Seat Status, Ticket Numbers.

Physical Sections:

  • Name
  • Short Name

Pricing Sections:

  • Pricing Section Name

Seats:

  • Physical Section
  • Seat Name
  • Row Name
  • Seat Status

Tickets:

  • Physical Section
  • Name
  • Seat Name
  • Row Name
  • Ticket Number
  • Ticket Status
  • Is Scannable
  • Ticket Type Name

Order Details Inc Lyte - Event

Lyte orders including customer details, ticket type, ticket status, and all payment details.

  • Email Address
  • Last Name
  • First Name
  • Last 4 of CC
  • Credit Card Type
  • Phone Number
  • Order Number
  • Order Date & Time
  • Ticket Type
  • Zip/Postal Code
  • Sales Source
  • Ticket Quantity
  • Ticket Status
  • Total Ticket Price
  • Total Face Value
  • Payment Plan Collected
  • Total Service Fees
  • Total Facility Fees
  • Total Affiliate Fees
  • Total Shipping Fees
  • Total Shipping Markup
  • Total Donations
  • Total Tax
  • Total Promo Codes
  • Total Referral Bounties
  • Gateway Name
  • Valid for Scan

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Comments

1 comment

  • Comment author
    Charles Walker

    Great article!
    -There are additional columns on the Payment report now that we should added to this article.
    -We should add the "Order Details Lyte Inc - Event" report and its columns to this article as well.


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