Client Support Center

Automated Price Level Changes

  • Updated

Recommended: See Your Client Service Manager to ensure correct deployment your first time.

Get Started

Setting: Event Dashboard > Ticket Manager > Price Levels

Setting Price Levels changes the price of a ticket type based on a number of tickets sold/reserved OR by a date/time. Once a ticket is in a cart, the price level is locked. This setting is per individual ticket type.

  • Price levels can be set to automatically increase based on a quantity of tickets sold or reserved in customer carts.  For example, a client may wish for their ticket price to start at $20 and to increase to $30 after selling 250 tickets.
  • Price levels can be set to automatically increase based on a date and time. For example, a client may wish for their ticket price to start at $20 and to increase to $30 two weeks after going on sale.  
  • We do have a ticket timer function which should be used instead of this. (This can be found in the Ticket Manager > Advanced Settings – per individual ticket type).

Things to Know

  1. Prices can only increase.
  2. Once a price level is triggered the price can not go back down to a lesser value.
  3. Quantity based price level increases are affected by tickets that are put into carts regardless of eventually being purchased.  For example, if the price trigger is set to 100 tickets, and 100 tickets are put in carts but 10 are abandoned by customers, the price level will increase and 10 tickets will remain unsold at the lower price.  
  4. Do not set a price level to trigger unless at least 100 tickets have been sold at the lower price. Anything less than 100 is considered too small and more likely to be affected by abandoned purchases.
  5. Box office sales DO count towards the price level trigger.
  6. For box office sales where tickets are being fulfilled in the system (load mag card or print ticket), if you start the checkout process for either cash or credit and cancel the transaction at the fulfillment stage, it moves tickets from “purchased” status to “reserved” status. While “reserved,” they WILL count towards the price level trigger.  This will eventually clear out after 10 minutes.  Once cleared, those tickets will NOT count towards the price level trigger.
  7. Box office comps DO NOT count towards the price level trigger.
  8. Putting tickets in the box office cart without selecting “cash” or “card” DOES NOT count towards the price level trigger.
  9. 100% discount promo code tickets DO NOT count towards the price level trigger.
  10. Guest list DOES NOT count towards the price level trigger.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.