Client Support Center

Client Reports

  • Updated

Setting: Client Dashboard > Analyze > Stats/Reports

Below is a list of client specific reports available for download on the live stats reporting tab of the client dashboard.

Promo Code Redemption by Transaction & Code (Coupon Codes Report)

Includes two reports. The first one lists all promo codes used on an account along with event details and information about each individual transactions. The second one lists all promo codes used along with their usage and associated events.

Summary By Coupon Code:

  • Promo Code
  • Sales Source
  • Event Name
  • Event Date and Time
  • Qty Tickets
  • Qty Orders
  • Terminal
  • User

Order Breakout:

  • Promo Code
  • Sales Source
  • Event Name
  • Event Date and Time
  • Qty Tickets
  • Terminal
  • User
  • Order ID
  • Order Number
  • First Name
  • Last Name

Event Sales Summary by Order Date (Event Audit Report by Order Date)

Sales summary by order date, grouped by event, face value, and ticket status.

  • Category
  • Event Name
  • Event Date & Time
  • Venue
  • Quantity
  • Ticket Price
  • Total Face Value
  • Total Ticket Price
  • Total Facility Fees
  • Total Customer Fees
  • Total Processing Fees
  • Total Client Processing Fees
  • Total Shipping Fees
  • Total Client Shipping Fees
  • Total Tax
  • Total Recoup
  • Total Promo Codes

Event Sales Summary by Event Date (Event Audit Report by Event Date)

Sales summary by event date, grouped by event, face value, and ticket status.

  • Category
  • Event Name
  • Event Start Date
  • Venue
  • Quantity
  • Ticket Price
  • Total Ticket Price
  • Total Facility Fees
  • Total Customer Fees
  • Total Processing Fees
  • Total Client Processing Fees
  • Total Shipping Fees
  • Total Client Shipping Fees
  • Total Tax
  • Total Recoup
  • Total Promo Codes

Link Tracking Summary (Client Subpromoters Summary)

Lists summary of sales for tracked links including link (subpromoter) name, event name, event date and tickets sold.

  • Subpromoter Name
  • Event Name
  • Event Date
  • Tickets

Order Details - Client Account (All Events Transactions)

List of individual orders on the account, including event info, customer data and financial breakdown.

  • Email Address
  • Last Name
  • First Name
  • Last 4 of CC
  • Credit Card Type
  • Phone
  • Order Number
  • Order Date and Time
  • Event Name
  • Event Date
  • Ticket Type
  • Zip/Postal Code
  • Sales Source
  • Qty Tickets
  • Ticket Status
  • Total Ticket Price
  • Total Face Value
  • Payment Plan Collected
  • Total Service Fees
  • Total Facility Fees
  • Total Affiliate Fees
  • Total Shipping Fees
  • Total Donations
  • Total Tax
  • Total Promo Codes
  • Total Referral Bounties
  • Gateway Transaction Number
  • Gateway Name
  • Order ID
  • Box Office User

Individual Event Sales Summary by Order Date (Full Audit Report for All Events in Range)

General audit report for each event in the selected time period. Includes each ticket type broken out by comp, purchased or refunded along with the number of tickets sold, price, total sales and fees collected.

In each event report:

  • Category
  • Ticket Type
  • Quantity Sold
  • Ticket Price
  • Total Sales
  • Total Facility Fees
  • Total Customer Fees
  • Total Processing Fees
  • Total Client Processing Fees
  • Total Shipping Fees
  • Total Client Shipping Fees
  • Total Tax
  • Total Recoup
  • Total Promo Codes

Open Balance by Event (Clients Statements Summary)

Lists all statements in the selected time period and the associated event name, description and any amounts paid.

  • Statement No.
  • Event Name
  • Event Date
  • Item
  • Status
  • Date Paid
  • Statement Amount

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